Park View House

Park View House,
73 Pontardawe Road,
01792 843 564

Parkview House is a warm and homely environment for young adults with a mental health diagnosis and or learning disabilities, who may also present with challenging behaviours.

Parkview is situated just outside the village of Clydach, opposite Coed Gwilym Park which boasts extensive walks through woodlands and canal routes which link to neighbouring villages. The park also has tennis courts, bowling green and cycle tracks. Parkview is a large two storey, spacious house which offers two ground floor bedrooms and four first floor bedrooms, all with en-suite facilities. We also have a bungalow within the grounds that is registered for one service user with complex needs and who would benefit from a quiet setting. Parkview bungalow is a modern two-bedroom property with a separate lounge, kitchen, conservatory, a shower room, a bathroom and a private, enclosed decking space. Animal are welcome within the bungalow.

A bus stop is situated opposite the property from which public transport can be accessed for travel to surrounding towns. Major bus or rail networks can be accessed from these towns. The nearby towns of Clydach and Swansea have a larger range of facilities including Leisure Centres, Libraries, Health Centres, Optical and Dental practices. Parkview is only a few miles from the coast, and is within easy reach of many beaches, Castles, peaceful walks and lively, stimulating towns also.

In addition to the service aims, objectives and facilities listed in the brochure, Parkview offers a ‘family home’ environment with maximum flexibility of service due to the act that it is a small service provider which facilitates and informal atmosphere.

Parkview employs the use of a goal planning system for each service user, in order to remain focused in relation to the development of individuals. Goal plans are regularly reviewed and form part of the overall evaluation of the care. These reviews take place during staff supervision sessions, on both a formal and informal basis, where key workers discuss their service users’ goal planning and progress with management. Relevant information from these meetings is recorded and necessary changes are made. Management also review service users’ goal plans every six month.

All Service users are given the opportunity to take part in a diverse range of activities that are offered either at home or within the local and wider community. It is through participation in these activities, at whatever level, that service users’ can enjoy and develop fulfilling lives. As well as furthering self-help and independence skills, service users can explore their own creativity as individuals and as a group through cookery, gardening, arts & crafts and music therapy. These sessions incorporate visits from a specialist artist from the surrounding areas, which encourage positive and meaningful relationships with people outside the home. Service users’ family members, friends and advocates are actively encouraged to participate in these activities, by being kept informed and invited on a personal level.

Service users are encouraged and supported to make their own decisions and choices, wherever possible, in relation to all areas of their lives; deciding what food to buy and cook, making decisions and choices about personal purchases such as clothes, toiletries or magazines, deciding how to personalise their own bedrooms through decoration or bed linen, furniture or equipment, choice of health services such as GP, Dentist etc. Contributing to the decisions that are made with staff in relation to holiday destination, where to eat out and policy and procedure changes. All of these types of choices and decisions, and many more are enabled on a daily basis, as far as is possible.

However, all staff at Parkview understand that some or all of these decisions will be problematic for certain service users. These service users will need to be provided with extra support, by way of time and methodology, to be able to participate in decisions and choices e.g. a service user may need to experience a selection of colours or textures, and their responses noted over a period of time by staff, in order to select room decoration, Or they may need to have home visits arranged with a choice of health professionals, in order for their interactions to be monitored and interpreted, to inform a decision about which health professional to register with.

Service uses are enabled and encouraged, wherever possible, to handle their own finances. Support and guidance can be given when required, and a secure, lockable facility can be provided in their own bedroom.

Where no other suitable alternative is available. And it is the service users’ best interest, the manager at Parkview will act as DWP appointee/agent, and as such will be responsible for the service users’ benefits income and expenditure recording and safekeeping. This position of responsibility has to be agreed and documented by the DWP, and with the knowledge and consent of all others involved; Family, advocates, other professionals etc., this position does not relate or have any legal power over any financial affairs of the service user in question. The need for a DWP appointee will be reviewed twice a year, on each of the service users’ placement review meetings.

Where any limitations are required that affect an individual’s freedom of choice, these will be documented within the service users Individual Support Plan, agreed by all those involved and regularly reviewed during key worker supervision sessions, and placement reviews. Limitations on an individual’s freedom of choice will be supported by risk assessments.

Every service user has to right to have access to an advocate, who may be able to help them further in relation to their choices and decisions.

Parkview is a registered residential care home for young adults ages 18 and above of either male or female sex, who have learning difficulties and/or mental health problems.

All positons for support workers and team leaders have now been filled. All staff have the relevant qualifications suitable to care for service users with learning disabilities. Our team of staff are a strong, happy group who will assist and care for all service users to a very high standard at all times.

In order to ensure that staff are equipped with knowledge and skills necessary to deliver specialist care, we provide:

-We will seek to provide a high-quality service in partnership with service users, parents, carers and external agencies. Awelon Healthcare seeks to enable service users to exercise their full potential and to live valued and meaningful lifestyles.

-To provide a specialist residential service, which seeks to improve the quality of life for service users with learning disabilities who may engage in behaviours which are often viewed as problematic or challenging.

– To provide a safe, stable and stimulating environment which encourages service users to grow as individuals and develop personal skills and abilities to maximise their potential, and wherever possible, promote independence.

– To promote an environment which creates as normal a life as is possible for service users, and which preserves dignity an identity in meeting their emotional and physical needs.

– To promote equality of opportunity and encourage anti-discriminatory practice by recognising right, choices, beliefs and values of service users and families.

-To encourage and facilitate interactions within the local and wider communities as a means of developing social networks and experiencing warm and meaningful relationships.

– To work effectively with Social Services, Health Services and other external agencies in enhancing the quality of life for the service user.

– To adopt a holistic approach towards the care and development of service users, using non-aversive methods based on psychological models to adapt and manage behaviours.

– To give all staff the training, support and consultation required to achieve a quality workforce, which will fulfil the aims and objectives of the service.

– Whilst everyday healthcare is carried out by staff under the supervision of a GP and community nurse where necessary, Parkview is not a nursing home and staff do not have the qualifications or experience to meet specialist nursing needs.

– Parkview is staffed 24 hours a day, with members of waking staff available at night and 1 sleep-in staff member. Further staff support can be summoned and on hand within 30 minutes. Should service users require regular support at night; extra staff can be provided and charged accordingly.

-Kay Campbell holds a QCF 5 with a nursing and legal background and is the manager at Parkview and is responsible for recruiting, supervision, training and development of the staff team. The team consists of 20 full time members of full time support staff, who are all appropriately matched to the type of service provided regarding gender, cultural background and personal interests. All staff members possess attitudes and characteristics that are required to meet service users’ needs; Staff are approachable, open and active listeners, which makes them good communicators. They are all reliable, honest and interested, working towards QCF level 2, 3 or 5 in care or a similar qualification. 85% of staff at Parkview hold a QCF qualification. All staff are encouraged and supported to study for further qualifications, as well as carrying out training both in house and externally that benefits both the staff team and service users.

Staff undertake training in areas which are of relevance to service users, such as PBM (Positive Behavioural Management), First Aid, Food Hygiene, Manual Handling, specific communication systems, etc, this training is continually developed and refreshed.

Management at Parkview are experienced in providing quality services to people with learning difficulties and/ or mental health problems who may engage in behaviours that are often described as challenging, and hold professional qualifications.

A range of consultations may be accessed from the fields of community nursing, occupational therapy, clinical psychology, speech & language therapy and social work. These services may incur charges for service users placed ‘out of county’.

Staffing levels are regularly reviewed to reflect service users changing needs.

Parkview House is our new home and is just outside the village of Clydach. Parkview House is a two storey, spacious detached house set in extensive mature gardens. The house offers two ground floor bedrooms and four first floor bedrooms, all with en suite facilities. Service users are encouraged to bring their own personal belongings for their rooms, subject to the items complying with fire and health and safety requirements.

The house has three large communal rooms. We also have a large industrial kitchen which we encourage service users to utilise, so that they may gain the skills to become independent. We also have a sensory room with “state of the art” equipment. The gardens also provide excellent space for outdoor activities. A poly tunnel to grow vegetables will be erected in the spring to enable our service users to grow plants and vegetables if they so choose to.

The Bungalow

Parkview bungalow is also situated within the grounds. This modern two bedroom bungalow has spacious accommodation for an individual person with complex needs, together with a large conservatory which leads onto a private decked area. All rooms meet or exceed the care standards minimum requirements and are furnished to a high standard. Our grounds are level and are well maintained with mature trees and shrubs with large areas laid to lawn.


Our team of staff consists of:

  • Manager
  • Deputy Manager
  • Team Leaders
  • Support Workers
  • Arts Therapist
  • Music Therapist

Our staff team have a huge wealth of experience and knowledge supporting people with learning disabilities, autism, sensory impairment, depression, personality disorders, schizophrenia, mood affective disorders, self harm behaviours. As a staff team we look to recovery and focus on peoples potential rather than their problems. We seek to support individuals to set goals to make changes in areas of their lives where they can gain greater independent living skills and self esteem.

All of our staff will have obtained or will be working towards NVQ levels 2, 3 and above. We have additional training which consists of in house training and external training. New staff have induction training and buddy book which must be completed before they can support the service users. The external training is ongoing and consists of all mandatory courses such as Fire training, Medication, Health and Safety, Food Hygiene and Infection Control. Other courses will include PBM Training, Mental Health Awareness Training, DBT, Personality Disorders Training, Mental Capacity Act Training, Mental Illness and Anti Social Behaviours Training, Basic First Aid.

Our Aims and Objectives

Our Service Users will be actively encouraged to learn independent and personal skills. We recognise importance of initial assessment in determining a treatment plan for mental health, we believe the information that is obtained by our management team in an initial psychological assessment is the cornerstone from which a comprehensive mental health plan can be developed. A treatment plan is necessary to pinpoint the exact issues that your staff team are treating and ways they will be tackled. It sets specific goals that allow both you and the service users to assess progress. It acts as an important road map, providing guidance on the road to the goals and instructions on how to reach them.

Person centred plans drawn up following initial assessment. This is an ongoing regularly reviewed and updated document that takes account of any specific changes or goals in the service user’s life. We provide a specialist residential service which seeks to improve the quality of life for service users with a mental health diagnoses and/or learning disabilities who may engage in behaviours which are often seen as challenging. To provide care in a friendly, homely environment supported by an experienced management and support team. Staff members are regularly trained in accordance with the National Minimum Standards that have been implemented by CSSIW.

The home has an excellent working relationship with visiting professionals, which will include local Consultant Psychiatrists; these will include the MDT members, opticians, chiropodists, dentists, dieticians, speech therapists and any other professions.

We can provide support with:

  • Personal Care
  • Personal Budgets
  • Health Needs
  • Social and Recreational needs
  • Social Skills